Frequently Asked Questions

Creditmix is an online comparison platform for financial products, primarily focused on loans. Our mission is to help users in Malaysia make informed decisions by offering clear comparisons and insights into available loan options.

To use Creditmix, simply visit our website and browse through different financial products. You can compare loan offers, read detailed descriptions, and find the best option for your needs. Use the search function or explore by category for specific products.

Yes, Creditmix is completely free. We provide loan comparisons and financial information at no cost to help you make informed decisions.

Creditmix doesn’t process loan applications directly. Instead, we connect you with lenders. Once you find a loan that fits your needs, you will be directed to the lender's website to complete your application.

We may receive commissions from lenders when users apply for loans through our platform. This allows us to maintain our services, but it does not influence the impartiality of the information we provide.

For specific questions about a loan or lender, please contact the lender directly. Their customer support team can offer detailed assistance. For general inquiries about using Creditmix, you can reach us via the contact form on our website.

We take data protection seriously and employ measures such as SSL encryption to safeguard your information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal data.

If you encounter any issues or technical difficulties, please contact us through the contact form on our website. We will work to resolve the problem as quickly as possible.

Yes, we value your feedback! Feel free to share your thoughts or suggestions via our contact form. Your input helps us improve our services.

Yes, credible lenders ensure transparency by providing clear terms regarding costs, fees, and repayment terms upfront. Always review these details carefully before accepting any loan offer.